LBM Direct Marketing Complaints and Correspondence:
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
- "J" says:
Since Monday I've
been receiving calls from 0800 952 4854 which I
understand from you website is LBM marketing. I
have not taken the calls and have signed up for
TPS. I thought I'd bring it to your attention
that this is still a number they are using.
- "S" has been pestered:
I too have been pestered by lbm for several weeks, they will ring my mobile up to 4 times a day with their silent calls. I have phoned them and opted out from recieving the ring back calls but still the silent calls keep coming. I have now contacted offcom to complain and their customer services.
- Another "S" annoys LBM for a nice
After missing a number of calls from
0800 0641087 I finally managed to answer a call
from these people saying they are calling on behalf
of O2 regarding my contract. I pointed out I have
nothing to do with O2 (seeing as i'm with T-Mobile)
and quoted the data protection act to have my details
removed from their systems and receive no further
calls. A very grumpy "fine" from the gentleman
and the other end and then he hung up. So lets see
if i get any further calls.
- LBM are really taking
the mickey with this one, according to "T":
home from work today to find that there was 15 messages
on the answerphone! Played them all back and all
were blank with no message, so did 1471 to find
that I had been contacted by LBM. rang the freephone
number to stop any follow up calls. A real nuisance
as my partner works nights, so had interrupted sleep
all day due to the amount of times this company
- "C's" experience is atypical, but
makes for a fascinating read:
a disturbing call from LBM on Tuesday. The operator
claimed to be calling from o2 in Manchester to discuss
my contract package and see what offers were available.
(I am not on the o2 network, for what it's worth).
told him that I was registered on the TPS list and
that his company was in breach by calling me. I
repeatedly asked him if he was calling from o2 directly
or from a third party and he repeatedly told me
he was calling from o2 directly.
tried to defend his actions but then he surprised
me by saying: "I'm calling about your computer
advertised on Loot."
In case you are
not aware, Loot is a classifieds newspaper and website
(http://www.loot.co.uk). I was selling a second
hand computer which was listed on that site along
with my telephone number (for use by prospective
I asked him if he was calling
to sell me a phone or to buy my computer - he said
the latter. I asked him for a final time if he was
from o2 or a third party and he said he was from
o2 in Suffolk (note, he'd originally said Manchester).
operator was fairly unpleasant in his manner, unsure
about the details of the computer he was purporting
to wish to purchase and certainly didn't seem to
me to be simply using the 'work phone' for personal
business (if this was the case, in my opinion, he
should not have been asking about my mobile telephone
A search on the web for the number
that called me (0800 0641087) found your site and
led to me contact Khurram Akram, LBM's Compliance
Khurram at first tried to claim
it must have been because I had previously given
o2 consent to call me from a time when I used to
use o2. I asked him to supply me with a copy of
that consent, which he said he would have to request
from o2. (To my knowledge I have never given them
consent to contact me with offers or to pass my
details to a third party).
To Mr Akram's
credit, when I explained further what I thought
had happened (i.e. the operator had taken my number
from Loot, and called me in contravention of the
TPS), he took it rather more seriously and agreed
with me that it was unlikely that the operator got
the number from o2. He told me all calls were recorded
and he would review the call and get back to me.
has now got back to me. He said he has reviewed
the call and, based on what he heard - LBM have
suspended the operator for gross misconduct pending
a disciplinary hearing next week.
told me that the operator worked at the Bredbury
call centre, and that the manager there was also
conducting an investigation in to the call and the
use of the Loot website to obtain my telephone number.
I only have Mr Akram's word for this, but - given
that my case is a clear breach of the TPS - I feel
they should be taking me seriously. Hopefully I
am not being naive, but reading your website I am
not so sure. I am recording this in an email now
so that if I receive further unwanted communications
from them I have some contemporaneous record of
what happened this time.
So that they can
add this to their files on this company, I have
also decided to attach this email to a complaint
to the Information Commission's Office by filling
out a form here.
am making a complaint to the ICO because I do not
feel entirely comfortable about LBM passing the
buck on to an individual member of staff. I suspect
that - if callers are picking numbers of the Internet
- this practice is more widespread than any individual
member of staff. It seems to me that in a call centre
environment - whereby telephone calls and Internet
usage is logged - this would only be done
with the knowledge of LBM. Obviously I have no way
of proving that so it is only an opinion. If the
ICO are interested, I hope they take it up with
I also hope that the individual member
of staff is not made scapegoat for a wider problem
with a company which, judging by your website, is
well known for its unpleasant behaviour in making
these marketing calls. It is not nice for anyone
to lose their job.
It may be especially useful
to note to your visitors that LBM record all calls
and their compliance officer Mr Akram will review
the call if you press the issue.
- "D" writes:
Just started to get calls myself from 0800 7831574, which I believe is one of LBM`s numbers. I never answer, the answering machine cuts in and caller clears. Check 1471 and that`s the number.
- "S" says that she's suffered a
Just a quick note to thank
you for your website at www.dynamoo.com.
been getting calls every two hours for a while now,
thank you for the site, I have emailed them to tell
them to stop. Strangely my Mum has been getting
the same every two hours on the half hour its driving
us both mad
- "M" has complained to Ofcom:
i would drop i line to let you know that i to have
been pestered by LBM..
They keep phoning
me up and have done for a week or two now, they
started on about phone contracts i told them i am
not intrested and to remove from they system. Guess
what..... i still get calls from them and even had
two calls where no one speaks! lord knows how many
more i will get now.... although i have complaind
I get calls early morning or late
evening, the latest being on the 22/11/07
Now they started to ring and then
hang up when my answer machine picks the call up,
sometimes i have 4 messages on there but the person
never speaks!!!! so why leave a "blank"
Thank god for 1471 and google
- "L" is another TPS subscriber:
received two phone calls from LBM in two days, both
at rather inconvenient times. After the first one,
I googled the phone number (An 0800 number, and
I do this anytime I get an 0800 number and the like)
and it referred me to your website. It gave me a
lot of useful information and some other customer
experience. The next day, I received another phone
call from this, which I answered. The caller claimed
to be from O2 (which I knew they were not), called
me Madam and asked if I was on my mobile phone.
I figured that if they were from O2 they would know
my name and the fact I was on my mobile phone. I
told them I was not interested in what they were
trying to sell me and that I knew who they were
calling from. He tried to convince me otherwise,
and I warned him that I was on the Telephone Preference
Service and that if they rang me again I would report
them to a higher authority (I already had, as a
matter of fact, Iíd done it the day before) and
I hung up on them. As fun as it is to shout at them
when you know better, I still find them annoying.
Hope this one of many complains Im making will help
matter and ensure other people donít have to deal
with this hassle.
- "X" has been getting the silent
i have been recieving missed phone calls (as they only let it ring once or twice!) for the past couple of days, when i phone them back the answerphone message is the same of that on your website, saying that they are from orange, (my mobile network provider) im hoping they'll give up after a while!