LBM Direct Marketing Complaints and Correspondence:
October 2007
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
2/10/07
- "M" says:
I have recieved
2 calls from LBM in the last 24 hours and like msot
people typed the number into google since it seemed
a bit suspect. Thank you so much for setting up
your website with all the information, I have since
registered with TPS and contact watchdog in the
hope of highlighting the issue. I have not recently
bought a new phone therefore I do not fall into
the same category as "j" who ws happy
to recieve the phone call. I can see no reason why
someone should be contacting me unless I have expressly
asked for it. If there is a servcie that people
wish me to become aware of then they should advertise
in the the mediums available. There are already
enough free newspapers, radio and tv channels to
make that possible. Thank you again for your website.
8/10/07
- "R" is TPS registered:
Caller
display showed an incoming call from 0800 0641699
at 17.06 today. I am registered with the TPS and
have reported LBM on at least one previous occasion.
I shall do so again.
8/10/07
- "D" is very frustrated:
Not
only have I been hassled by LBM, but my complaints
aren't getting anywhere so far. Now I find that
I can't even get on the dma.org.uk website either!
Fairly typical of the whole industry, wouldn't you
say?
10/10/07
- "R" says... well, he shows just
why using LBM is counter-productive:
I have
just gotten off the phone with Vodafone customer
service, where I rang in regards to blocking the
number 08080000144 from LBM. I am now getting three
calls a day from these morons, and I am getting
sick and tired of it. I am a web designer, and during
work I like to be settled nice and quiet without
the phone going off all the time from LBM. I have
never answered the calls, but instead I googled
the number and found out everyone else was going
mad at them! I knew it wasn't an important call,
as after 3 or 4 calls, there was no message left.
Anyways, Vodafone said they would file a complaint
on my behalf as they could not block the number.
If i keep getting calls like this, I am going to
go to their offices myself and spend weeks visiting
them three times a day, trying to sell them some
dog crap in a bag marked "free money".
Yeah, lets see how they like that.
18/10/07
- Lloyds TSB? Really? "C" tells us:
Nuisance
calls are still continuing from the same 08000641081
number. We've had 6 calls in the last day or 2.
Worryingly, I answered one without looking at the
calling number and the caller asked to speak to
someone whose name they appeared to be unable to
pronounce beyond the first syllable - presumably
hoping to be prompted with a genuine name. I asked
who was calling and was told 'This is Lloyds TSB
customer services'.
18/10/07
- "P" informs us of a senior management
reshuffle at LBM:
I have received 12 silent
calls over the last week from 0161 217 8400 and
0161 603 2060 (is this an LBM number?) and decided
to take your advice and call Ben Dixon at LBM.
Apparently
he doesn't work for them anymore so you might want
to update your website.
22/10/07
- "S" is with TPS. But since when
did LBM care about TPS?
I received a call
on Saturday afternoon (20th Obctober) from the following
number : 0800 783 1574. I was out at the time,
but found the number using 1471. I realised
it was probably a sales call, but we are ex-directory
and also registered with TPS, so as it was a freecall
number I tried dialling it anyway, simply to get
the details of the caller so that I could lodge
a formal complaint with TPS.
What I got was
a recorded message saying "The message has
been sent as voicemail to -" and then there
was a click and the line went dead.
I then
entered the telephone number in Google, and was
directed to your website - for which A THOUSAND
THANKS! It is very reassuring (if also somewhat
depressing!) to know that I am not alone!
I
have now lodged my complaint with TPS using the
information provided on your site, and also called
LBMs own freecall opt-out number - though as this
took me to an automated service, I'll be interested
to see if they actually take any notice of my request!
23/10/07
- "L" writes:
Hi Just
thought I'd let you know that, having had (and avoided)
about 5 calls a day for the last 2 weeks from LBM,
I finally phoned the customer service number on
their website to complain. Turns out that's just
the number to remove yourself from their client's
mailing list and, despite a message telling you
that you can speak to someone, once you've confirmed
your phone number it cuts you off. Hopefully I've
now been removed from their list. But since my ex-directory
number is registered with TPS, I'm very much not
a happy bunny and will be contacting the Information
Commissioner's Office to complain.
25/10/07
- "G" thinks that someone is trying
to mis-sell insurance:
I received a call
to my Vodafone mobile yesterday from 0808 0000 144
which I now understand to be LBM. This followed
up a previous call earlier in the week.
The
caller claimed to be from Vodafone and asked for
my name, address and date of birth. Without thinking
I gave them to her. She then tried to say that Vodafone
was rewarding my loyalty by giving me three months
free insurance. When I declined saying that she
was simply trying to sell me insurance the operator
became much less friendly. When I repeated my refusal
she hung up.
1. I am annoyed with myself
for giving away my personal information to someone
who called me.
2. I would suggest that LBM,
if that's who it was, was acting fradulently by
claiming to be from Vodafone
3. I would also
suggest that information was taken from me unfairly
and therefore in breach of Data Protection legislation
Presumably
Vodafone are aware of this and by not warning customers
are, to some extent, complicit in this scam. Might
there be any scope in progressing a criminal complaint
through the Information Commissioner. What else
can be done to prevent this?
26/10/07
- "M" gets several calls a day:
receiving
calls 5 and six times a day. i just sent them
an email telling them my number and to cease. thanks
for the information on your site.
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