LBM Direct Marketing Complaints and Correspondence:
May 2010
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
17/5/10
- "M" gives more of an insight to
the good and bad points of LBM and its call centres:
I
used to work for LBM, and did for over 4 years and
would like to shed some light on some of the things
I see in your blog, LBM is not the best place to
work for and no matter how bad a campaign may be
going For Example Vodafone, Sales Managers etc will
always push their staff, for example, the last campaign
I worked for was AOL, I believe AOL and LBM still
work together, How is beyond me, the AOL product
is not competitive and has a bad name, yet when
the sales agents let this point be known, Sales
Managers etc would say it's because we were not
trying hard enough. This leaves a very negative
work place and staff leave. LBM's staff turnover
for the last year has been quite ridiculous, it's
been more like a revolving door. I must say
though I was at times treated great, and I was at
time treated wrong, but I do agree, nuisance calls
are a pain, the reason calls persist is due to staff
not logging calls correctly, I have so many times
dialled a number when some one had previously dialled
it before me, and although the customer was not
interested was logged incorrectly.
As far
as LBM masquerading as Vodafone, O2 etc, they are
not, these companies pay for seats within LBM's
call centres, and dial on behalf of that company,
and that company gives LBM the database to dial.
Being
Ex Directory mean jack!! It only prevents your name
from appearing in the phone book, if you by mistake
do not tick the box when signing with BT ( for example
) that you do not want further contact, you will
get nuisance calls, as your details will be shared.
Only the TPS will remove you from marketing calls.
As
far as call from Vodafone, we dial a lot of existing
customers when I was their, if you don't believe
we are Vodafone fair enough, but when asked, please
dial 191, and I'll leave notes on what the call
was regarding. Don't be abusive and say you don't
care, for all you know some one has ordered a phone
on your name and were making you aware......
On
that note, I don't think anyone likes a call centre
calling trying to sell you some thing, however,
think about it, it most cases, targets are hit and
we make a decent living, if people were not buying,
we wouldn't have a job would we.
I must add,
I have worked on both outbound cold calls and inbound
customer care calls.....When you want something
Mr Customer, your a lot nicer. So remember, unless
your being spoke to with no manners, just be polite
if your not intersted or even if it's your third
call, you will get a better response, and yes we
are trained to try and overcome objections, NOT
PESTER, which some agents do
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