LBM Direct Marketing Complaints and Correspondence: April
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
- "J" has a very different
take and a very different point of view from ours.
have read many of the 'complaints' on this website
about LBM and most of them are laughable. What is
really despicable is the way that Dynamoo whip these
people into a frenzy by publishing certain cretinous
emails and complaints.
The real problem is
based around that the average Joe not understanding
data and direct marketing. I do not go to tax and
financial websites and rant because I don't really
understand the intricasies so I would probably be
1 ) "People Masquerading
as Vodafone etc"
This really is comical
as Dynamoo frequently uses this word to whip up
the frenzied masses and imply deception.
like Vodafone, 02, Sky, The AA etc... outsource
there telemarketing work. THEY commission LBM to
undertake outbound and inbound work. They are specifically
told as part of contracts to be calling 'from Vodafone'
or on behalf of Vodafone. This is Vodafones issue/desire
not LBM's. How many people will be putting their
phone in the bin because of it? None - they just
want to rant on here when they see your work.
) "They called me and I am on the TPS - its
a disgrace.....blah blah"
Sky called you,
not LBM. Vodafone called you, not LBM - they are
merely using LBM's technology and manpower and are
fully aware of ALL data used. The fact is that at
least half of the idiots that complain on this website
have a skybox in their lounge or an 02 phone in
their pocket. THIS IS IMPORTANT AS YOU ARE A CUSTOMER!!
and its the company involved communicating with
the customer which they are allowed to do.
don't you tell this to everyone Dynamoo? Oh wait,
because that doesnt get people mad does it?
can also be contacted for market research purposes
on TPS also - if its not a sales call. But lets
gloss over this shall we?
Anyone who is on
the TPS and they are recieving calls from companies
who have no link to them - then thats a problem.
I do know that direct marketing companies worth
their salt and certainly LBM adheres to many principles
TPS every 10 days - legal requirement is 28.
) Silent Calls and Tech issues etc
This is something
that I don't defend. I believe that this problem
has been largely resolved and complaints are reducing
as call centres develop.
4 ) "Unsolicited
LBM adhere to the EU and UK guidelines
regarding b2b email broadcasting. Check them. Its
all legal and above board and standard practise
amongst the DM industry. Ask the DMA about them
- they are aware of what LBM do and have no issue.
Hold on a minute though, that's not a story so lets
just print people getting annoyed about receiving
an email. Considering there are literally millions
of b2b emails sent a day, the few responses you
print are needles in haystacks and can be dealt
with by simply unsubscribing.
At least 60%
of your complaints are TPS and this sneaky company
called LBM deceiving everyone - tell the people
the truth Dynamoo.
LBM has its problems like
any other company. They don't claim to have big
blue chip clients - they do have them!! So they
are doing many many things right.
is so one sided that I was prompted to take time
out of my day and write in.
Look even your
enquiry dialog below is ultra negative
you been pestered by these calls? If so, send us
an email and we can share your experience (we'll
remove any identifying personal information, of
course!) [Alternatively, email email@example.com
with the subject LBM]
Why not ask for good
experiences as well? Its futile though as people
generally don't take time out to praise - its easier
to complain and actually learn the truth. It might
disagree with their blinkered approach.
no - I don't work for them surprisingly! :)