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May 2010

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LBM Direct Marketing Complaints and Correspondence: March 2009

This page represent some of the emails we've received about LBM Direct Marketing, almost all of which are complaints. You can read the full story here.

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  • "R" shows that sometimes the agent on the other end can have a bad day too..
    Thanks for the very useful information on your site.

    Thought you might be interested in my experience with LBM who called me earlier today from 0800 0641087.

    The caller first asked asked to speak to someone by name who was n't available. He then asked if he could speak to the person who dealt with our electricity bills. He was told politely 'no' (it was the same person who was unavailable). Before I could say anything further he then said and I quote, ' What? there is nothing f***king wrong with us!' He then hung up. Amazing customer service don't you think? What kind of people are they employing who think that is acceptable behaviour?

    I have emailed LBM for their comments but unsurprisingly have not received a response.

    Keep up the good work of advising people about this shoddy company.


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 Subj: Shopping and Services


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