LBM Direct Marketing Complaints and Correspondence:
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
- "D" works for LBM and is
keen to defend their reputation:
work for lbm and have been employed for a few years
now, firstly lbm as a employer have been fantastic
with me, i had to be off sick during my pregnancy
for several months and they were really good.
i am now back in work after my maternity leave and
yet again they have done there best to get me hours
to suit my personal needs.
they have four
call-centres and i work in the [redacted] branch
yes of course it can be annoying to have calls from
companies but if it wasn't for lbm over 3000 people
would be out of a job. i was really shocked to read
the article from a past employee, we are not bullied
into selling we are trained about the product and
advised how to over come objections...doesn't this
happen in every job that involves sales?
reason for why the customer will get call backs
is because the dialler will but there number back
into the system if the call isn't answered...this
is normally on a 1 hour wait, a pain yes i know
but most customers i call really like the others
and discounts that i offer them and they come direct
from the company...ie sky, vodafone....if it wasn't
for us calling they wouldn't get the chance for
if the customer doesn't want
the offers the call is dispersion as not interested
and there number is taken out of the dialler....it
only takes two minutes to listen to the agent if
you like what you hear great if not just say....
comment i am so annoyed at the most is that lbm
take any one on...that is not true at all...during
the 2 or 3 week training they have to do 3 tests
on what they have learnt and understand about the
role...if you don't get over 80% in each test they
will look at a different role that will suit you
better or tell you your not suited for this type
of job. so were he got trained monkeys from is beyond
please don't tie all cold calls with
the same brush...maybe i will be calling you one
day and you will like the service i will deliver.
- "T" has a mystery:
Get loads of these calls from LBM but strangely they come through on my fax line, so never actually spoken to anyone and after a few seconds the call drops. Don't know where they got my fax number, it is not on any published list that I have ever seen.