LBM Direct Marketing Complaints and Correspondence:
August 2007
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
7/8/07
- "S" has a mystery:
How come
these people are calling me on an ultra private,
ex directory, TPS, only given to family & friends
tel no.?? Total unwanted intrusion.
No
used was 08000649955.
Where did they get
my no. from??
10/8/07
- "J" manages to get LBM to
deal with his complaint:
I have been bothered
by the 08000641087 number with several silent calls
over the last few days.
What I find frustrating
is the lack of accountability and responsibility
shown by the telephone companies and watchdogs.
(Not just with this problem but all the problems
associated with phones, scams and nuisance calls).
First
I contacted O2 customer services, who are remarkably
difficult to contact unless you are an O2
account holder. They ignored my email, so
eventually I visited an O2 shop and asked them about
it. They did not have any knowledge of the number
and were unwilling to do anything about it, even
though it is their company name being used.
I
then tried my own mobile supplier, Vodaphone, who
said they could not do anything. They tried a bit
harder when I pointed out one of their customers
was being bothered by one of their competitors,
but not very much. They recommended ICSTIS (0800500212).
ICSTIS
said they only dealt with premium numbers and gave
me Silent Call Guard (08704443969) who recommended
registering with them and TPS. I do not know how
effective that will be.
Eventually I found
your website describing LBM. The woman I talked
to at LBM was very calm and dealt with my complaint
very professionally. I guess they will take my number
off the server but that does not quite compensate
for the bother of having to deal with an uninvited
problem.
14/8/07
- "I" actually works for LBM:
I
currently work for lbm and i must say when i found
your site i realised what a really f---ing annoying
company i must work for excuse the language . I
tried to get off the certain campaign that i was
on and to my annoyance was put on a similar campaign
. This in turn has forced me to look 4 another job
because not only r u gettin told to peeve off every
call u make but your managers make u wanna commit
suicide . I have got to say i am in total agreance
with every last comment on your page apart from
the prat that obviously works there .
14/8/07
- "B" also works for LBM and has
some disturbing insight:
I have worked in
LBM for several years and can confirm that it is
common practice to have high powered diallers generating
too many calls for agents that they are unable to
accept them, hence the calls are dropped. However
as I understand the frustration associated with
silent calls there are more sinister elements going
on within LBM's business.
Legitimate customers
for companies such as Sky television are calling
into LBM, thinking it is Sky, and upgrading their
current services. As the customer belives it is
the reputable company which they have called, they
feel comfortable in passing credit card details
over the phone. Several telephone agents are then
taking this information from unsuspecting customers
and then using it for fraudulent purposes including
identity theft. LBM has been investigated by the
police, and this is a lesson to us all to never
hand over personal details on the phone!!!
14/8/07
- "A" is angry:
A TIRADE OF PHONECALLS FROM THIS NUMBER. PLEASE MAKE THEM STOP!!!
16/8/07
- "D" has a very direct approach:
Thanks
for your very informative blog, I would like to
add my own experience to this, I was called by one
of the LBM numbers which went straight to answer
machine and the caller left a message of 'F--k
Off' and put the phone down. I generally receive
about 5-6 silent or marketing calls every day but
this is the first time I have had someone giving
abuse on the message. This company is a disgrace.
20/8/07
- "M" is another unhapper recipient
of LBM's attentions:
I just had my third
call from LBM - this time they told me they were
my bank. I have advised them not to call me again.
They are unprofessional, ill-mannered and worst
of all, intrusive. I have dealt with few companies
as poor as they and will now contact my bank in
order to enquire after this unhappy business.
21/8/07
- "S" is frustrated:
I have
been receiving several calls a week from LBM (08000
641087). After Googling them to see who they are,
I called up to "opt out" my phone number.
All was well for about a week, then the calls started
again. On the times I have picked up the phone
I'm told it's "O2, the mobile phone company",
I then said "no thanks" and hung up. All
that seems to do is get them to call back later.
I phoned O2 to complain and was told they
can't do anything about it. I have now made a complaint
to LBM, I'll wait and see if that stops the calls.
22/8/07
- "M" contacted LBM to get his number
removed:
Thanks for the info on LBM. I am
getting calls. I have just rung the number you gave
for their complaints department and they said they
will take my number off the list. Let us see what
happens.
22/8/07
- "P" gives some words of encouragement:
thank
you so much for your website.
this is just
a quick mail to let you know that you ARE making
a difference!
I am a HATER of spam mail (and
junk mail through my post box).
I'm someone
who religiously returns mail to the sender because
it irritates me so much.
i was contacted
by LBM (i had about 4 missed calls yesterday).
i
typed the number into google and got your website.
i
wish there were more people like you around.
22/8/07
- "S" loses his rag with LBM.
And who can blame him?
I too am being harassed
by LBM - they've been calling my mobile telephone
for 3 days running so far. Not being one to beat
around the bush, I called their offices (Tel No.
0161 929 5799) and left the following simple message:
"Hi,
my name is Steve. You keep calling my personal mobile
phone on 07*********. I wish you to stop harassing
me immediately or I will be forced to take this
matter further. Your use of agressive marketing
techniques reveal what a big bunch of bastards you
really are. Now bugger off, thank you"
It's
not subtle, but I'm hoping the company secretary
will listen carefully to such messages (which I
imagine are mostly tinted with agression and annoyance),
and he/she may decide to quit, or perhaps inform
fellow employees of exactly what the company is
doing to it's so called target demographic. Let's
hope the company will eat itself from the inside
out.
24/8/07
- "B" is another TPS subscriber:
I
suddenly started receiving a large number of silent
calls from 08007831574.
Putting this number
into Google produced a site naming LBM Marketing
as the origin.
Putting in LBM produced your
site with its vast history of complaints about this
company.
I was already registered with TPS
and I have now complained to Ofcom.
28/8/07
- "R" raised the interesting question..
just why do they call so much?
We
received 3 calls in one day from them and 5 calls
so far in the past week they used 0800 0641081
We
have not yet reported these nuisance calls to the
police but may do shortly as they are silent and
unsolicited and I have no idea why I am receiving
them. They could be checking to see
if I am out of the house. Prevention of crime.
We
connect through O2 and are on the TPS.. we
will also be looking at suing O2 under the Data
Protection Act as well.
31/8/07
- Are you still paranoid if they really
are out to get you. "J" writes:
I
too am now being plagued by these people. But
I haven't spoken to them. Thanks to their
number being displayed, and your website, I happily
ignore their attempts to contact me.
I
did this last year with another company operating
similar tactics and it seems they eventually gave
up on me as a lost cause.
Thanks for
the site by the way - just hope you're not a spy
for LBM! (Only kidding - what reason should
any of us have to be paranoid....!)
31/8/07
- "M" is yet another TPS subscriber:
Thanks
for your site and information. I've started
getting calls this month from 0800 0641 699 and
finally tried a google to chase - which led me to
you. We subscribe to the TPS and should not
be getting these calls, although clearly from some
of the other comments this does happen. We get very
few cold callers and I always give them short shrift.
We
both work from home and they are becoming a nuisance
- it's the time of year when I get new business
coming in and new enquiries, and I'm starting to
ignore phone calls - so they risk helping me lose
business apart from the nuisance factor. I
have not yet tried ringing back as I'm not convinced
they would unsubscribe us. Anyway thanks for
filling in a few facts for me!
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