LBM Direct Marketing Complaints and Correspondence:
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
- "P" says:
the info - I've rung the number at LBM to have my
number removed from the system - we'll see. In the
meantime, I am extremely interested by the two emails
you've had in support of LBM and it's extremely
diffcult to imagine that anyone not directly connected
in some way would want to offer their support. What
I'd like is for somebody find a good explanation
that convinces me that someone ringing my mobile
eleven times in the last 6 days only for there to
be no-one there when I answer it is a good thing.
- "R" gets a call from what
appears to be LBM on behalf of O2:
a suspect and very pushy call today from an otherwise
Irish guy. I declined to commit to any of o2's
offers' and googled the source phone number's dialling
local codes with the word 'o2'. I was glad
to find a resource such as your
site with details
of how to unsubscribe from the company's calling
Businesses such as this direct marketing
company really are a drain on the
The particular number was 0800 064 1087. Thanks!
- "M" strikes back at LBM:
dozens of other folk, I accidentally found your
site when I decided to search for the mysterious
0800 that had been calling me repeatedly for the
past few weeks.
Rather than call the bastards
back, I've instead sent an email to their enquiry
desk via their website, advising them that I would
be emailing them several times each day until I
receive written confirmation I will not be contacted
anymore, or I will be contacting OFCOM with a list
of dates and times of their calls.
and I've just noticed that you've included their
email address on their site... super!
- Another "M" goes to some lengths
to get LBM to stop calling:
for your website. I was getting calls from LBMís
08080000144 number, twice a day and it was driving
me nuts. I followed your advice and telephoned Khurram
Akram, LBM's Compliance Manager and complained to
Mr Khurram Akram, telephoned me
back to apologise and said that my number will be
put on the ďDO NOT CALL TABLEĒ so that I do not
receive any marketing calls.
Iím happy with
that and fingers crossed I should not get bothered
Why canít the government change the
rules about marketing in this way? Why not make
it an offence to market by telephone to you without
your prior consent?
Thanks again, you are
- "G" is fed up with the whole thing:
got that fed up with it I no longer answer the phone,
I wait for the phone call to end and then dial 1471
to see who it is. I have an answer machine so if
anything is that important someone can leave a message
but I also do this because Ive been called by my
bank and others and they all (I believe) withhold
their telephone numbers, you just don't know who
you are talking to.
- An anonymous former employee of LBM speaks
up for them. It should be noted that we have received
several other communications from ex-LBM employees
that we have not published because of the nature
of the allegations. This particular email was quite
long, so this has been edited:
I am an
Ex-LBM employee and quite highly resent the implictions
business on your website.
know for a fact that LBM has some highly concientious
people working within it (I
was one of them!) who strive constantly to
that all their activity is legal and compliant with
the laws of the
land. Yes, technology can let
them down. Yes, there are other members of the
who are less concientious. I would ask you and your
find me a business where that
isn't the case. I can recall some instances in
business where I have watched employees work to
the bone at ridiculously
anti-social hours when
an issue with the dialler, TPS filter or a particular
member arises that may cause distress to a member
of the general
public. What you and your commentators
are striving for is a system that is
perfect and caters exactly to your particular lifestyles
opinions - and that, I'm afraid, isn't life.
Why not try being open minded
and allow for the
fact that many others actually like to be notified
new products and services and frequently
take advantage of the calls they
- "S" gives some insight as to LBM's
practices, and that they may not always really be
representing who they say they are:
wife got a call from 'Michael' at LBM ringing "on
behalf of Lloyds
enough we are with Lloyds TSB Insurance).
I had checked the 0800 number out before, after
a silent call,
and my wife also by a weird co-incidence
already had an appointment
booked with the manager
at her branch.
So she told 'Michael' that
A] She doesn't do financial business over the
B] She had an appointment with the bank
Went the phone.
my wife went for her appointment at the bank. She
the manager about this call, in
fact she told the manager that she was
that LBM were being sub-contracted by the bank.
manager was amazed at the phone call, and stated
after phoning and
checking with higher ups in
the bank, that Lloyds TSB were NOT using LBM
any of there business. In fact Lloyds TSB do NOT
cold call customers
to do business over the phone.
They will call customers to advise them
it is time for a review of there business with the
bank and make
appointments over the phone. But
all business takes place face to face.
manager also told my wife that an investigation
is now being
launched as to how Lloyds TSB information
has reached LBM.
Apparently they are also
ringing people claiming to represent ,
Royal Bank of Scotland and Halifax Bank of Scotland.
been warned :-))
- "N" tips us off with another number:
just wanted to add another number used by LBM to
your list, yesterday i received no less than 10
calls from number:
time it rang i answered and it went silent. I called
the number back to receive the same message as everyone
else regarding calling back an 0845 number, but
i thought better of it and never called it.
is the first time this has happened to me. I received
a further seven calls that went silent when i picked
up, two i left to ring out, the tenth and final
call i attempted to answer. This time i received
an answer, the lady said she worked for Orange and
would like to offer me a deal on a mobile phone
- I declined.
I am glad i came accross this
website, and i am disgusted that this so called
company (LBM) acts in such a manner.