LBM Direct Marketing Complaints and Correspondence:
March 2007
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
7/3/07:
- "L" writes:
I
have been receiving calls from both 08000641081
and discovered through your website, by ‘googling’
the number, that it was LBM marketing. I have
never answered the phone to these numbers. I
have also been receiving a number of similar
nuisance calls from 08080000144 and when I answer
the phone there is nobody at the other end,
I have never rung the number back to find out
as it will cost me from a mobile but I suspect
it is also LBM marketing. I thought people should
be aware as, although this has, so far, not
cost me to my knowledge, it is very irritating
to have your mobile ring two or three times
a day while at work or out doing the shopping
and it may be costing other people to chase
up these pointless marketing calls.
I
have registered my mobile number with the TPS
so if they still continue to telephone me after
the registration has gone through I will be
reporting them to the relevant people.
Thanks
for your help in tracing these nuisance calls
- "G" is also getting suspicious calls
from LBM:
I've been off work today and have had two calls from 0800 0130051, which I googled to find your site. The guy asked me if I am Mrs Allen (I'm not, but my boyfriends last name is Allen), I just said no and put the phone down, so I don't know what he was trying to sell.
- "M" has a positive experience
with LBM (but not with rivals New Logic Communications):
I
received a call from New Logic Communications
today - usual silent diversion dialler stuff
but very inconvenient just the same. I contacted
LBM and they couldn't have been more helpful.
They were able to check and found they had called
me, but not today, so have put my number in
their do not call list (TPS hadn't registered
it properly). I was impressed by their response
and they genuinely seemed anxious to do the
right ting and conform to the Direct Marketing
Association's rules. New Logic are an unconnected
company, as are ICT Europe and Consumer Lifestyle
yet, it seems, LBM get tarred with their brush
when it is others who have caused the problems.
19/3/07
- "C" gets calls from someone
claiming to be "Sky".. or is it LBM?
A
month back I had a call from “Sky” claiming
to be updating their systems, bit strange I
though but as I was in the process of moving
away from our present ISP to be with Sky for
their free broadband offer (and had called Sky
a week or so previously I thought OK I will
go with it. ,) but then I thought Ok prove you
ARE from Sky. They gave me my Viewing Card number,
which presumably is a level of confirmation
(I have emailed Sky to confirmed ONLY Sky staff
could provide this number)
I also called
our present ISP and advised them I would be
moving away, within a week I started getting
these calls
For two-three weeks since
I have had missed calls on our home phone, between
7.15pm and 7.30 nightly regular as clockwork
it rings. We ignore it and let it go to the
voicemail but I 1471’d early last week and was
given a spurious 0800 number, I called it but
there was a BT message saying the line was “unavailable”,
strange I thought. I called the operator and
they confirmed that the line was not a real
number????
The calls kept coming every
night so decided to answer it Friday evening.
All they said was “Is that Mr B” and I said
yes, then they cut the call. I dialled 1471
to be advised the call came from 0800 0641086.
I called this “freecall” number and was
advised I had been contacted by Sky and to be
removed from their Marketing database I should
call 08000136670 and follow simply instructions
which I have done so.
I will be keeping
a check on ALL calls to our home line.
I
am TPS registered but BT also gave me another
number to call in order to be removed for all
computer generated calls – the operator can
provide this number.
LBM are a deplorable
and very unrepeatable company and should be
shut down, I have made a complaint to OFCOM
also but they do not investigate individual
cases/.
- "C" is angry about being harassed
by LBM:
HI. I HAVE ENDED UP
ANOTHER OF LBM'S INNOCENT VICTIMS. HOW
THE HELL DO THEY GET AN EX-DIRECTORY NUMBER/MOBILE
NUMBER. THEY WITH-HOLD THEIR NUMBER TO
A LANDLINE. BY THE TIME YOU GET TO THE
PHONE THEY HAVE RUNG OFF. ONLY TODAY A
CALL CAME TO THE HOUSE, ASKING FOR ME, MOTHER
ENQUIRED WHO WAS ON THE PHONE AND THEY SAID
THEY WERE PHONING FROM AN INSURANCE COMPANY.
THEY NEVER RUNG BACK. (NUMBER WAS
08000136675). INCIDENTALLY, NOW REGISTERED
WITH T.P.S. AND C.P.REGISTRY AND SILENT CALLGUARD.
HAVE E-MAILED THEM TELLING THEM TO STOP RINGING.
22/3/07
- "T" gets nuisance calls after buying
a phone from Carphone Warehouse:
Just
so you know. I bought a new O2 contract from CPW
last week. I receive 2-4 calls a day from 08450020012,
which I take it is LBM.
There is no
way to sign a contract and not give them permission
to contact you. You can later refuse them permission
to give out your number again, but not to withdraw
earlier permissions. I am going to try withdrawing
permission from CPW, then cancelling LBM's permission,
but I'm not optimistic.
- "L" gets a small measure of revenge
on LBM after being harassed by nuisance calls:
I
am working from home at present and get several
calls each day from 08007 831 574
I called
it & you can’t leave a message so I have sent
a fax to the Manchester number on your site telling
them to stop as I am registered with the Phone Preference
Service (www.dma.org.uk)
Oh dear – I accidentally
sent the fax 20 times - aren’t PCs wonderful?
That usually stops people in their tracks
Please
share the Phone Preference Service (www.dma.org.uk)
and my fax tactic to all
23/3/07
- "J" is another Carphone Warehouse
customer getting mystery calls from you know who:
I
have an O2 tariff via carphone warehouse, and for
the last 2 weeks have been called THREE times a
day by 08450020012. The first time I actually called
the number back, and was immediately diverted to
another ringing line. At this point I put the phone
down fearing a scam. I googled the number today
having been rung yet again, and it all suddenly
becomes clear! These idiots ARE a total pain in
the arse. If my girlfriend hassled me this much
I would have dumped her ages ago! I really resent
having to pay the cost of a call to stop them pestering
me, so won’t be. Shame on carphone warehouse!
26/3/07
- "T" has been stalked by LBM's cold
callers for several weeks, and has had some progress
from the DMA:
I found your website via
Google when I started receiving multiple calls on
a daily basis from the number 0800 0641086. Yesterday
- a Sunday - my phone rang at least 7 or 8 times
throughout the day from 10am til 6pm; I didn't answer
and no message was left but each time 1471 revealed
that it was LBM. This has been going on for several
weeks now. This level of phoning is tantamount to
harassment, let alone the fact that it's breaking
the law; I am registered with the TPS and always
opt out of receiving marketing when I sign up for
anything. I have registered a complaint with TPS/Ofcom,
and with the Direct Marketing Association. The DMA
have already responded to say they are investigating.
I will update you with any developments.
- "R" is yet another Carphone
Warehouse customer:
Last week I took out
a mobile phone contract with Carphone Warehouse.
So far I've had 2 missed calls from 0845 0020012.
As I've never had calls from that number before,
and having read the comments on this site, I am
beginning to suspect CPW. As I specifically asked
that they do not send me anything other than my
monthly bills, and asking that they do not give
my details to any other people, I will be taking
this up with them and with O2. I'll report back
if/when I get more information.
27/3/07
- A brief note from "D": Many
thanks for the LBM page. I've started to be harassed
by them, I hope some of your advice pays off.
- Another "D" gets called from someone
claiming to be from Barclaycard:
Just
found your site after getting a couple of calls
from this number from an Irish person claiming to
be from Barclaycard. I told him I didn't discuss
things on the telephone and asked him to write,
but he said he couldn't do that so I put the phone
down. It worries me reading some of the e-mails
on your site. There is one guaranteed way
to stop this nonsense. If nobody gave them
any details on the phone and refused to even talk
to them (perhaps meet them with the same wall of
silence we get answering their silent calls), then
they would soon get fed up and go elsewhere. They
seem to survive on the 1 in 1000 who actually agrees
to try something as a result of an unsolicited phone
call. When will people realise that THERE
IS NO SUCH THING AS A FREE LUNCH, especially from
these parasites. If I want a new phone or
a better mortgage I will go looking for it, not
accept the first offer from some dodgy character
who rings up out of the blue.
We can defeat
them if we all stick together.
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