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Updated
April 2007

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LBM Direct Marketing Complaints and Correspondence: March 2007

This page represent some of the emails we've received about LBM Direct Marketing, almost all of which are complaints. You can read the full story here.

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7/3/07:

  1. "L" writes:
    I have been receiving calls from both 08000641081 and discovered through your website, by ‘googling’ the number, that it was LBM marketing. I have never answered the phone to these numbers. I have also been receiving a number of similar nuisance calls from 08080000144 and when I answer the phone there is nobody at the other end, I have never rung the number back to find out as it will cost me from a mobile but I suspect it is also LBM marketing. I thought people should be aware as, although this has, so far, not cost me to my knowledge, it is very irritating to have your mobile ring two or three times a day while at work or out doing the shopping and it may be costing other people to chase up these pointless marketing calls.

    I have registered my mobile number with the TPS so if they still continue to telephone me after the registration has gone through I will be reporting them to the relevant people.

    Thanks for your help in tracing these nuisance calls
     
  2. "G" is also getting suspicious calls from LBM:
    I've been off work today and have had two calls from 0800 0130051, which I googled to find your site. The guy asked me if I am Mrs Allen (I'm not, but my boyfriends last name is Allen), I just said no and put the phone down, so I don't know what he was trying to sell.  
  3. "M" has a positive experience with LBM (but not with rivals New Logic Communications):
    I received a call from New Logic Communications today - usual silent diversion dialler stuff but very inconvenient just the same. I contacted LBM and they couldn't have been more helpful. They were able to check and found they had called me, but not today, so have put my number in their do not call list (TPS hadn't registered it properly). I was impressed by their response and they genuinely seemed anxious to do the right ting and conform to the Direct Marketing Association's rules. New Logic are an unconnected company, as are ICT Europe and Consumer Lifestyle yet, it seems, LBM get tarred with their brush when it is others who have caused the problems. 

19/3/07

  1. "C" gets calls from someone claiming to be "Sky".. or is it LBM?
    A month back I had a call from “Sky” claiming to be updating their systems, bit strange I though but as I was in the process of moving away from our present ISP to be with Sky for their free broadband offer (and had called Sky a week or so previously I thought OK I will go with it. ,) but then I thought Ok prove you ARE from Sky. They gave me my Viewing Card number, which presumably is a level of confirmation (I have emailed Sky to confirmed ONLY Sky staff could provide this number)

    I also called our present ISP and advised them I would be moving away, within a week I started getting these calls

    For two-three weeks since I have had missed calls on our home phone, between 7.15pm and 7.30 nightly regular as clockwork it rings. We ignore it and let it go to the voicemail but I 1471’d early last week and was given a spurious 0800 number, I called it but there was a BT message saying the line was “unavailable”, strange I thought. I called the operator and they confirmed that the line was not a real number????

    The calls kept coming every night so decided to answer it Friday evening. All they said was “Is that Mr B” and I said yes, then they cut the call. I dialled 1471 to be advised the call came from 0800 0641086.  I called this “freecall” number and was advised I had been contacted by Sky and to be removed from their Marketing database I should call 08000136670 and follow simply instructions which I have done so.

    I will be keeping a check on ALL calls to our home line.

    I am TPS registered but BT also gave me another number to call in order to be removed for all computer generated calls – the operator can provide this number.

    LBM are a deplorable and very unrepeatable company and should be shut down, I have made a complaint to OFCOM also but they do not investigate individual cases/.
  2. "C" is angry about being harassed by LBM:
    HI.  I HAVE ENDED UP ANOTHER OF LBM'S INNOCENT VICTIMS.  HOW THE HELL DO THEY GET AN EX-DIRECTORY NUMBER/MOBILE NUMBER.  THEY WITH-HOLD THEIR NUMBER TO A LANDLINE.  BY THE TIME YOU GET TO THE PHONE THEY HAVE RUNG OFF.  ONLY TODAY A CALL CAME TO THE HOUSE, ASKING FOR ME, MOTHER ENQUIRED WHO WAS ON THE PHONE AND THEY SAID THEY WERE PHONING FROM AN INSURANCE COMPANY.  THEY NEVER RUNG BACK.  (NUMBER WAS 08000136675).  INCIDENTALLY, NOW REGISTERED WITH T.P.S. AND C.P.REGISTRY AND SILENT CALLGUARD. HAVE E-MAILED THEM TELLING THEM TO STOP RINGING. 

 22/3/07

  1. "T" gets nuisance calls after buying a phone from Carphone Warehouse:
    Just so you know. I bought a new O2 contract from CPW last week. I receive 2-4 calls a day from 08450020012, which I take it is LBM.  

    There is no way to sign a contract and not give them permission to contact you. You can later refuse them permission to give out your number again, but not to withdraw earlier permissions. I am going to try withdrawing permission from CPW, then cancelling LBM's permission, but I'm not optimistic.
     
  2. "L" gets a small measure of revenge on LBM after being harassed by nuisance calls:
    I am working from home at present and get several calls each day from 08007 831 574

    I called it & you can’t leave a message so I have sent a fax to the Manchester number on your site telling them to stop as I am registered with the Phone Preference Service (www.dma.org.uk)

    Oh dear – I accidentally sent the fax 20 times  - aren’t PCs wonderful?  That usually stops people in their tracks

    Please share the Phone Preference Service (www.dma.org.uk) and my fax tactic to all

23/3/07

  • "J" is another Carphone Warehouse customer getting mystery calls from you know who:
    I have an O2 tariff via carphone warehouse, and for the last 2 weeks have been called THREE times a day by 08450020012. The first time I actually called the number back, and was immediately diverted to another ringing line. At this point I put the phone down fearing a scam. I googled the number today having been rung yet again, and it all suddenly becomes clear! These idiots ARE a total pain in the arse. If my girlfriend hassled me this much I would have dumped her ages ago! I really resent having to pay the cost of a call to stop them pestering me, so won’t be. Shame on carphone warehouse! 

26/3/07

  1. "T" has been stalked by LBM's cold callers for several weeks, and has had some progress from the DMA:
    I found your website via Google when I started receiving multiple calls on a daily basis from the number 0800 0641086. Yesterday - a Sunday - my phone rang at least 7 or 8 times throughout the day from 10am til 6pm; I didn't answer and no message was left but each time 1471 revealed that it was LBM. This has been going on for several weeks now. This level of phoning is tantamount to harassment, let alone the fact that it's breaking the law; I am registered with the TPS and always opt out of receiving marketing when I sign up for anything. I have registered a complaint with TPS/Ofcom, and with the Direct Marketing Association. The DMA have already responded to say they are investigating. I will update you with any developments.
  2.  "R" is yet another Carphone Warehouse customer:
    Last week I took out a mobile phone contract with Carphone Warehouse. So far I've had 2 missed calls from 0845 0020012. As I've never had calls from that number before, and having read the comments on this site, I am beginning to suspect CPW. As I specifically asked that they do not send me anything other than my monthly bills, and asking that they do not give my details to any other people, I will be taking this up with them and with O2. I'll report back if/when I get more information. 

27/3/07

  1. A brief note from "D": Many thanks for the LBM page. I've started to be harassed by them, I hope some of your advice pays off.
  2. Another "D" gets called from someone claiming to be from Barclaycard:
    Just found your site after getting a couple of calls from this number from an Irish person claiming to be from Barclaycard. I told him I didn't discuss things on the telephone and asked him to write, but he said he couldn't do that so I put the phone down.  It worries me reading some of the e-mails on your site.  There is one guaranteed way to stop this nonsense.  If nobody gave them any details on the phone and refused to even talk to them (perhaps meet them with the same wall of silence we get answering their silent calls), then they would soon get fed up and go elsewhere.  They seem to survive on the 1 in 1000 who actually agrees to try something as a result of an unsolicited phone call.  When will people realise that THERE IS NO SUCH THING AS A FREE LUNCH, especially from these parasites.  If I want a new phone or a better mortgage I will go looking for it, not accept the first offer from some dodgy character who rings up out of the blue.

    We can defeat them if we all stick together.
      

 

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