LBM Direct Marketing Complaints and Correspondence:
February 2007
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
1/2/07
- "D" sent us a copy of an exchange
between himself and LBM. It appears that LBM confuse
the TPS service with FPS (which is the Fax Preference
Service).. or at least, they claim to be confused.
Cynics might suggest that LBM are fibbing!
7/2/07
- "B" has also been harassed:
Over the last few days I have received
nuisance calls non-stop every hour. When I phone
the number back I get the answering machine message
saying if I don’t want them to phone me back to
leave my phone number and request them not to. Unfortunately
I did this and have just read that I was charged
for this on your webpage.
16/2/07
- "D" has also had a call from the
mystery 08000272500 number
[note, this is MGT
plc,
not LBM]:
Hi, over the
last couple of days I've been receiving calls from
the number 08000272500. It's been about five times
in the last two days, although I've yet to answer.
Despite the fact I don't get enough time to answer
the phone anyway, I don't make a habit of answering
calls from numbers I don't recognise, especially
if they look like business ones.
It is a
nuisance though, and I would very much like them
to stop. I'm not signed up to TPS, but from what
I read it would make little difference. Ta
- "R" gets a call from LBM's rival,
ICT Europe:
This is just to let you know
that although I have been on the Telephone Preference
Service list for years, I received a call at home
this afternoon at 14:00 from
01895 204833
I
let the answering machine take it, as I was doing
something else. The caller did not leave a
message, and it was only by keying 1471 into my
telephone keypad that I found this to be the number
of the caller. As I didn't recognise the number,
I Googled it - and found your web site.
I
am not going to ring them back!
20/2/07
- "P" writes in with a new number:
Today I received an unwelcome call that
I assume was from LBM using a 'new' number 08000
649955 and masquerading as 'American Life'.
Returning
the call directs you to call 08000 136674 (already
listed in your account of their activities) in order
to 'cancel' any further marketing calls from them.
Obviously, I am now waiting to see whether
following this instruction achieves the desired
outcome. If not, I will let you know.
27/2/07
- "G" sticks it to LBM with this
letter of complaint:
Dir Sirs,
Over
the last 2 days I have received no less than
12 calls from one of your call centres. When
I answer the line goes dead. As I am registered
with the TPS I do wonder why I am receiving
marketing calls at all?
Under
the Data Protection Act, of which you are no
doubt aware, I would like to know what information
you hold about myself and my family. I would
also like you to delete it.
I will be
informing OfCom about this breach of my privacy,
and in the event of you failing to comply with
the Data Protection Act, the Information Commissioner.
If
any further calls are received from your company
I shall be contacting my solicitor.
Accordingly,
once you have advised me that the information
you hold has been deleted there should be no
further reason to contact me.
28/2/07
- "J" has a good idea.. land
the directors of LBM with ASBOs for their antisocial
behaviour:
Glad I found your site - in
the past six weeks, we have had several 'nuisance'
calls from 0800 numbers which, thanks to Google,
we traced back to LBM.
Our landline number
is registered with the Telephone Preference
Service (as lame a duck as there is), OptOut
UK, and the silent call blocker number (obviously
useless too) yet we continue to be spammed,
get silent calls or are pestered by direct selling
attempts.
We should not have to phone
back scumbags like LBM to plead for privacy
- in fact, the legislation is already there:
for 18 months under both European and UK law,
it has been ILLEGAL for any company, charity
or other commercial organisation or business
to send emails to a third party WITHOUT THEIR
PRIOR AGREEMENT TO RECEIVE SUCH MESSAGES.
It
is time this was widened to ANY form of electronic
marketing.
We have made numerous complaints
to TPS, OfCom and ICom, all of whom have responded
that they are unable to take any action against
companies such as LBM.
What's the point
of these quangos?
Perhaps direct action
against the companies and their executives through
the law, such as ASBO's.
- "S" shows that LBM have no
limits when it comes to repeated cold calling:
Just
been reading your very useful website about
the plague that is LBM, it started off with
2 or 3 calls a day and then today I've received
10 calls from them in 4 hours!!!!!!! Oops best
make that 11. This company really is scum of
the earth and if I can do anything to get rid
of them so other people dont get pestererd by
these annoying calls I'll be using you're site
and all the helpful tips on there. Keep up the
good work
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