LBM Direct Marketing Complaints and Correspondence:
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
- After a bit of a break at Christmas, LBM
gets back into its old ways. "I" writes:
received a call from 08000130051 nearly everyday
for the past week. The line appears dead for about
10 seconds then the person at the other end asks
to speak to myself. Each time itís for a survey.
I no longer answer the callsÖstill very annoying
though! Iím fairly sure they have got my number
from an online car insurance form, as I rarely ever
give out my work number to anyone.
- "D" accidentally found a way to
get through to a human to lodge a complaint:
just had a call from LBM and thought you might appreciate
some useful information about them.
came in on my Skype line, and the call was from
08000130051, and a quick google (whilst the phone
was ringing as I always do for unknown non-geographic
numbers) brought me to your website.
I called this 0800 number back to register my request
to have my information marked as "Not for Direct
Marketing" under the DPA, I was greeted with
the message you have on your website, except I was
prompted to call an 01923 number to talk to them.
This still doesn't obey the Direct Marketing Code
of Practice, however, as I was dialing via Skype,
I started typing the number I was told into Skype
so that I could then call it.
of this, meant that Skype was actually sending DTMF
tones down the phone whilst I was on the line, and
the answering phone service aborted it's message
saying "Please hold, there has been an error
& I'm trasnferrring you to an operator."
The operator answered, and was a little
supprised I'd managed to get through to them, but
after mentionning the Data Protection Act, they
quickly passed me though to the Data Protection
Department. It seemed like they were used to getting
calls like this, because they denied knowledge at
first, but when pressed for action, I was put straight
through to the "correct" department.
department however, was simply an answering phone
message, asking me to leave a name and number. I
have done this, and should I recieve another call
from them, I'll be calling them back to ask why
they haven't called me back about the Data Protection
request. I'll also be sending written confirmation
of my request, and allowing the mandatory "reasonable"
time of 28 days for them to act, and then should
I recieve further calls, I'll take my complaint
up directly with the regulatory bodies respectively.
the fact that you can get through to the Data Protection
department (or at least an answering phone) by calling
a freephone number will help someone on your site
- Another "D" fingers Carphone Warehouse
as a possible connection:
just received a missed call from LBM, this afternoon.
recently upgraded my 02 phone via CPW, either they,
or 02 are the main suspects for releasing my details.
I have sent CPW the following email via their
online form, in the hope that they will do something
about it. If enough people complain to the
companies instructing LBM, they may review who they
Congratulations on a very useful
Sent to CPW via online
I have upgraded my phone earlier
this month with 02 via CPW. I have today,
had a missed call logged from 08450020012. On
searching the internet, I find that this number
belongs to LBM, who are notorious for spam calls
to mobile and home numbers, trying to persuade customers
to change their contract/switch to another company,
in order to save you money.
understand that they profess to act for 02, Vodaphone
and CPW amongst others. I strongly object to being
contacted by this company, especially as they charge
you for the pleasure of returning the call asking
them to desist. I am surprised that 02/CPW
use such a company.
Please note, I do not
authorise CPW to release any information to LBM
or any external company, under the Data Protection
- "C" shows their irritation at being
called on a phone that they use for family and friends:
recieved a call today from the number 08000510660
which i ignored as i thought it was strange an 0800
number would be calling me in the first place so
i phoned it from my works phone where i was given
the message to call them back, which i also ignored
but thanks to your website iv found out what a bunch
of scammers they are like many others i do not give
my number out only to family and friends as it is
a mobile and im discusted companys get away with
- "P" has some useful general information
about protecting your personal information online:
job you're doing with these organisations who clearly
push their practices to the maximum legal limits,
or at least completely ignore consumer opinion and
the "spirit" of the law.
to advise your visitors, many of whom state that
they have registered with the TPS. When surfing,
registering on websites, remember to actually READ
the terms and conditions...if you dont tick the
opt-out boxes, most Ts & Cs contain the words
"YES..I agree to being contacted by carefully
selected suppliers of additional services that may
be of interest to me" etc. Failure
to tick the box means that your personal data can
be sold, or licenced (to call centers such as LBM
who the big consumer corporates pay to do it on
their behalf) and gives them the right to call or
mail you, whether youre registered on TPS or not.
You will find these words on hardcopy application
forms as well and you most likely have agreed to
being spammed by these "carefully selected"
(meaning lets make some more profit by selling our
contact list) suppliers if you failed to tick the
box. Major consumer led organisations such
as banks, telco's, insurance, media, gadgets, white
goods etc, etc, buy the right to use each other's
mailing lists. So, for example, if you didnt
tick the box on the innocent looking travel survey
you completed for your airline on your last holiday
flight...or the opt out box on that storecard application
and petrol discount card etc....expect some more
silent calls. Be protective of your personal
information...just because the form asks for it,
and for the right to use it...you dont have to say
yes to get the services you want to buy.
- "K" has also experienced premium
rate scam calls in addition to LBM's marketing calls,
and it has made him suspicious of this time of unsolicited
phone call: I have repeatedly been called
by the number 08000136671 during today, I have been
a victim of this type of call which proved costly
as in that instance the number which called resembled
a mobile number but was in fact a premium rate one.
I was re-embursed for that call by T-Mobile as I
had discovered that they were aware that the company
in question were operating this scam months previous
to my call and would be sharing a percentage of
the profit made from that and all such calls.
- Another "K" demonstrates that it
isn't just LBM doing this, in this case the perpetrator
is ICT Group (www.ictgroup.com) who have similar
Have been constantly
phoned over the last 2 weeks, 4 Ė 6 times per day
even up to 8pm at night, they seem to know when
I am on the phone as they phone immediately I go
on the phone. I have caller ID so therefore
if I do not recognise the caller then I do not pick
up the phone.
I am a business and have an
answer phone and do not call anyone back who does
not leave a message. Today I have phoned BT
to find out who the number is registered to and
they would not give me any information other than
that it was a registered business.
since have been on-line to notice that someone else
has been receiving these calls from this particular
number. I am fed up with the constant calls
and will now eject the number from my phone. I
would be interested to see if anyone else is being
pestered by this number.
The number is 01895
- "D" has been pestered by LBM and
asks: They keep calling me at least
twice a day from 08000 640060. What can I do to
stop this ? We recommend calling the 0161 616 0776
number to unsubscribe.
- "J" is another person making the
Vodafone connection.. and someone who has found
out that TPS subscriptions appear to be ignored:
I have recently got an upgrade with Vodaphone, and since then have had at least one and up to 3 or 4 calls most days from 08000640060. Often I am not able to answer, as I am at work, but the few times I have answered there is no-one there. I rang the number on one occasion and started to get a recorded message allegedly from Vodaphone, which I had no desire to listen to so rang off.
Apart from the obvious nucience problems, I have also found that the fone ringing several times a day has on occasion (when I have had a less than full battery to start with) caused my battery to run out, with the effect that I have had to make the 25mile journey home with no means of contacting anyone if I broke down. Whilst I realize I could get an In-car charger, that is not the point; I shouldnd need to just becuase I am being pestered by some sales company.
I regestered with TPS hoping this sort of thing wouldnt happen - but that seems to have been a forlorn hope.
- "A" shows that LBM don't always
bother with unsubscribe requests, this time masquerading
as the Carphone Warehouse:
I have started
receiving calls from a new number: 08000641699.
The line goes dead when you pick up, and when you
phone back they pretend to be Carphone Warehouse
and they pretend to apologise. They offer a number
for unsubscribing: 08000136672, which I called and
was told that my number was now removed from their
database. I was hopeful, although sceptical. The
very next morning they called me again, proving
what a bunch of lying c**** they are.