LBM Direct Marketing Complaints and Correspondence:
December 2006
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
6/12/06
- "K" gives an example of another
marketing ploy by LBM: LBM also use
a company called American Life Insurance. But when
they call they say they are calling on behalf of
your catalogue, jd williams or one of them. Then
say they are calling from American Life, to sell
you female cancer insurance
7/12/06
- "U" is feeling fed up with LBM's
calls: Hi. It is the 7th of December
and I have been hassled by these calls, the number
is 08450020012. They have tried calling three times
on this day already.
11/12/06
- "A" shares her experiences with
LBM's nuisance calls:
I wanted to let
you know, having now found your site, that I have
been receiving calls from LBM for about a month.
These calls occur often twice a day during
the week and at weekends. I was at first reluctant
to call the 08000 number back but eventually called
it from a business line and was referred to an 0845
no to unsubscribe to the calls. However, the
calls have continued but this time from a no that
differs only by the last digit. I have emailed
Ofcom and hope that they tie my complaint in with
all the other complaints as I know that they don't
deal with complaints on an individual basis. The
calls came from the following numbers:
Initially
0800 0641081 then 0800 0641086
It
has become quite upsetting. I am on the TPS
service and called BT Customer Services to find
out what I could do, they gave me another number
to call for nuisance calls and unwanted dialler
calls, which I rang, again this was an 0845 number
so I am paying for the priviledge of trying to block
the LBM calls. You then automatically register
your number for this service which is free but told
that there is no guarantee that it will block all
calls, suggesting a further number to call if you
want to block all calls. This is a third party
who provide you with a box to plug into your phoneline
allowing only the calls you want to come through,
however you pay £49.99 for the device. I
haven't followed this route but have today contacted
LBM on the 0161 number you quote on your site to
complain and ask to be removed from their database.
I'm told it takes 24hrs, so watch this space....
13/12/06
- "S" has does some reading on Ofcom
regulations, and it seems that these rules are being
flouted:
I am a reg. disabled person and
I recently purchased a new mobile from Voda. the
last few days each day I get at least one call from
08000640060.
At first you think must have
been a wrong number as when you answer the call
you get time to say hello then it appears to be
put down on the other end a second or so later.
. After a couple of days it becomes most disconcerting,
feelings range from is someone checking on me, to
getting angry and wanting to know who the heck is
this.
After receiving today’s call I phoned
the number to be told this is a courtesy call from
Vodaphone. Being in front of my laptop at the time
this all went on I wondered if I could find out
who this is. After some investigation into the number
and registering my number mobile number with TPS
I believe this number belongs to LBM. I would like
to be absolutely sure that it is them before I go
any further though. Also after reading the ofcom
guidelines 1 March 2006, stating that any abandoned
calls ( which I now gather is what these calls are
) should be accompanied by a recorded information
message explaining why the call has occurred and
preventing silence on the line. It is obvious that
this guideline is not being adhered to on this number.
Companies like this need to have licences
/ services revoked. Also in my opinion companies
such as Voda are just as guilty for using them and
giving them my number and details.
15/12/06
- "E" suffers nuisance calls after
buying a Vodafone handset:
I got a new
mobile phone and new number less than 2 weeks ago.
I never give my mobile number to anyone other
than friends, I never put it on forms etc. In
the last 24 hours I have had 5 calls from 08000640060
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