LBM Direct Marketing Complaints and Correspondence:
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
- "T" is another TPS subscriber who
describes LBM's "line" on TPS:
have received three calls from LBM last week and
I found your website on an MSN search.
called LBM on their complaints line and was asked
to give my phone number which I refused as I am
listed on the TPS already. I asked them to remove
all TPS numbers from their list.
on the other end informed me that the TPS registration
must be renewed each year. I checked with the TPS
and found that this was a complete lie. Only corporate
numbers need to be renewed each year not residential
numbers and I have been registered for over two
years with them.
LBM do not and refuse to
remove numbers listed via the TPS. Their actions
- "M" is yet another TPS subscriber:
I have received many of these calls.I never
answer 0800 calls but very one I googled was from
LBM. My husband answered a few and each time the
line went dead. I am on the Telephone Preference
Scheme, so I have e-mailed LBM and told them his
and to stop calling. If they do continue I will
report them to TPS. These calls are a nusiance and
should be stopped. Surely this is illegal!!!
- "A" has a plan for revenge. Groo:
Like one of the other posters on your site,
I, too, check any missed calls I don't recognise
on Google. My number is registered with TPS and
yet I received 2 of these calls within 4 days from
the 01616030000 number. Worryingly, this is now
my son's new number and I've had to educate the
kids so they don't fall victim to shysters like
LBM. I run past the house of one of the directors
each year in the Wilmslow half marathon; I think
next March I just may be needing a dump on his front
- "J" discovers that LBM are trying
to pass themselves off as O2 again: I just
got called by some guy who said he was from O2 Mobile.
He asked me who I was with (O2) and what contract
I was on (Monthly). I asked him to confirm the company
he was working for and he said O2 Mobile. I said
that if he was from O2, surely he has this information
as I am a customer? He agreed and said that he would
remove my number from the list. I told him that
if he didn't know I was a customer, then what was
he trying to sell me? He said he wasn't trying to
sell me anything as he was calling from O2 (although
he didn't know I was a customer when he made the
call). He then asked me to confirm that I was on
a monthly contract and asked me how long I had been
with O2. I told him again that surely if he is from
O2, he would have this information. He said he needed
that information in order to remove my number from
his list. I said that I was very happy with O2 and
politely said goodbye! The number he called from
was 0800013662. A quick google brought up your site.
- "G" is another TPS subscriber who
has struggled to make LBM stop calling, as this
copy of an email to LBM demonstrates:
Telephone Number is **** *******
emailed you twice before
Phoned you on several
Talked with Mr John Rickman on
Every time you have promised
to remove my telephone number from your system
is that latest email i sent to LBM
is registered with the TPS and BT silent call guard
You obviously have no intention on taking
action on my repeated requests.
that keeps calling is 0800 051 0660
you have phoned on the following:
I have now reported your company to OFCOM, the DMA
& Trafford Trading Standards. If i have to go
further, i will be contacting BBC Watchdog and also
taking legal steps against your company.
- "M" takes some action: Thanks
for all the info on the site. I have now emailed
the DMA and also BBC watchdog about it. I have included
the link to your site on the Watchdog one. Perhaps
if they take it up, something might get done!!
- "E" shows her frustration with
LBM: found your webpage about this annoying
company. Rather than ringing the 0845 number I'm
making a number of calls a day to the 0800 number
and leaving the phone off the hook for a few minutes
perhaps while I go to the bathroom, cook the supper
or change babies nappy - they then end up paying
for the call. Perhaps if enough of us did this it
may help them mend their ways!!
- "A" takes an alternative approach:
I too have had calls from LBM Ė the first call
I told them I was with vodafone and happy and they
hung up on me, they now call all the time even though
Iíve got a friend to tell them Iíve died.
- "C" suggests that the
Protection from Harrassment
Act 1997 might be relevant if you feel
that LBM have made harrassing phone calls:
one or two occasions I have spoken to someone who
purports to be from O2 or Sky TV asking if I would
like to upgrade. As I don't have either of these
products, I find this rather odd. I have tried asking
them to stop calling and to remove my number from
their files or to speak to a supervisor but this
is when they usually hang up. However, the majority
of calls are usually silent which is even more annoying.
am registered with the TPS and never (repeat NEVER!!)
give my consent to anyone to pass my details on
or to use them for telemarketing services.
no one ever considered using sections 1 & 2
of The Protection from Harrassment Act 1997 against
- "L" is yet another TPS registered
subscriber who has received unwanted calls from
LBM. This is a copy of her email to LBM:
approx. 10:15 today I received a call from your
company, the operative addressing me by my first
name. I was both surprised and unsettled by this
and told them that it was inconvenient to talk at
this time. Since discussing this with my partner
and looking up your company on the internet I have
discovered that you are a marketing company who
have acquired my personal details from a 3rd party.
As my home telephone number is both ex-directory
and registered with the TPS I am shocked that your
company has decided to side step this and call me
I would like to take this opportunity
to request that you delete ALL my personal details
from your database and do not contact me by this
method again. I also have to inform you that after
having sought legal advice, I have been informed
that as I have registered my details with a service
that is specifically designed to prevent me receiving
calls of this nature you have chosen to ignore this
and by doing so your actions can be construed as
harassment. If you attempt contact me again in this
way I shall have no choice other than to instigate
proceedings against you for harassment, citing the
above. I have also registered complaints against
your company with the information commissioners
office, the office of fair trading, trafford trading
standards and OFCOM. I shall also be forwarding
a copy of this email to Benjamin Parr Dixon, Timothy
Borthwick, Mark richard Bates and Verran Townsend
who I believe are directors of your company.
expect to receive written confirmation of the above
- "J" is yet another TPS subscriber:
For two days I received several calls from
this company, approximately six. Each time
the when I answer the phone the caller hung up.
I used 1471 to identify the telephone number,
01612178400, entered it into google and was directed
to your site where I was notified of this scam.
I am registered with the TPS service to not
receive such calls and so I have complained to Trafford
Trading Standards as asking for this company to
cease and desist from calling my home number.
- "S" has been pestered repeatedly
Thank God for your website -
I have been getting a string of these calls from
these pests and they dont seem to stop.
do they get these numbers?
My question would
be that how can I get them to stop without the need
to give the essential details they wanted in the
1st place which is my number to stop the pestering
I have every day this week for the
last month and a half received calls from the 0800
number between 11-1 each day.
at the website there doesn't seem an awful lot that
can be done.
The complaints seem to be brushed
under the carpet and in the meantime we have to
put up with it. What is the sense in having complaint
departments if they can do nothing except take a
note of your complaint?
What do I do - is
the best I can do is ignore them? Surely that cant
- "B" is also registered with TPS:
- I am receiving an average of 2 calls a day from
LBM and was delighted to find your web report. I
have just registered a verbal complaint with OFCOM
and been given a ref no.
My tel no is registered
with TPS, FPS and SPAMGUARD and I have never inquired
or owned an O2 or Sky product or service.
- "L" lets us know that LBM has FINALLY
moved to a freephone number to unsubscribe:
had several of these 'silent' calls, or ones that
hang up as I answer, from 08000136662 to my mobile.
I called it back from the landline to avoid
paying for the call, and was given another number
to call if I wanted to be removed - that was 08000
136675, also a freephone no, so maybe they are changing
some of their practices as a result of the complaints.
I called the number from the landline wondering
if it would let me unsubscribe my mobile number
and it did give me the option of putting an alternative
number in to the one I was calling from ...... so,
I wait to see if its worked - my landline is already
registered with the TPS, so will be interesting
to see if I get any more calls to either phone now.
Just thought you might like to know.
: I found you by googling LBM ....... wonderful
thing the web! :-))
- "S" is another person with some
in-depth knowledge about the telecoms industry and
shares his suspicions about LBM's marketing practices:
had a couple of calls in the last week from the
LBM "pond life" on my personal t-mobile
handset. Your pages are solice for the little
guy, giving some comfort that the spammers are under
a microscope. Such fun to see that you check
your web logs and publish when the vermin from LBM
are visiting the site. Well I hope they read
The interesting bit. I work for
a SMP (significant market power) telephone company,
not BT. I find it interesting I don't get
calls on my home landline, supplied by my employer
to me as a residential custimer, from our friends
at LBM. If they ever do call me I'll have
superb switch data under my fingertips regarding
their calling profile and I will ask the senior
management team to examine the data with a view
to Ofcom prosecution and blocking that traffic at
- "G" shows that these unwanted calls
from LBM can have a negative impact on your life:
receiving phone calls from 080001366675 I Googled
it and found you ! I have been called repeatedly
every morning , which being a night worker went
down like a lead balloon ! The free phone number
give me " sorry no reply " automated reply.
I feel a trip to Trafford coming on !!
- "J" is another TPS subscriber:
I keep getting calls from 08000272500,
rings a few times then hangs up or if I answer it,
the line goes dead. Anything I can do? I am
already registered with TPS.
[note, this is MGT
- "G" is another person who has had
silent calls: I have received several calls
from LBM asking me to ring 0800 0136675 . When
I phoned this number the message your web page describes
was played to me and I was invited to call the same
number again. I have also received no answer calls
and quick ring-offs.
- "M" shows that being ex-directory
doesn't help: I just received a call to my
ex-directory line from 0800 0130051, needless to
say I wont return the call. Strange to see they
are not blanking their number so my call-barring
is not brought into play.
- "D" is yet another TPS subscriber:
Despite being registered with the TPS,
I've received around a dozen 'silent' calls from
08000 641 081 within the last week alone. I finally
had enough today, 'Googled' the number and, as a
result, found your excellent website. I followed
your advice and rang the 08000 number (08000 136
675). The only positive thing I can say is that
the process of de-registering my number was quite
straightforward (assuming it works, of course).
Nevertheless, they should never have phoned me (and
certainly not repeatedly - that's harassment) in
the first place.
- "A" has been receiving these calls
from LBM for months: Yes I have been getting
these calls for months now. First time I got
the call, I simply didn't answer it, then noted
the number 08000641081. I then googled this number,
which then found your site. I stored the number
as "TROUBLE" in my phone, every time they
ring....I just ignore them. Thanks to you for setting
up this site, at least we know they are nuisance:)
- "S" has some good ideas:
recently changed my old 02 contract for a new 02
contract as simply it was alot cheaper to have a
new phone as a new customer than upgrade. On my
old 02 contract i had about 1 call a month off these
people but sinve i changed my phone & nimber
last week i have been having roughly about 6 - 10
call a day (no exaggeration) 08000510660 & a
number that's not listed above 08450020012 [note
this number is not LBM] the main
nuisances. I presumed the call centre was in India
as i could hardly understand the person & always
saying from 02 or 02 insurance simply trying to
sell me crap or after personal details. I now just
ignore the calls or if pissed off answer & just
shout abuse down the line & hang up i know its
childish but the really get to me when your at work
with the phone ringing 6 times a day with spam calls.
Anyway i have rung the number today and registered
to stop the calls so we shall see what happens &
i will post to let you know if they have stopped
in a few days.
PS -you would have thought
after telling a company so many time to stop calling
& you NEVER buy or hand out personal details
to cold calls they would get the message & stop
calling ! But these people are scum & thick
as pig shit or there must be a lot of gullible/stupid
people out that give there scum there personal details
so it makes it worth while for them to harass people.
I just wonder if we all pooled together & all
e-mailed / called watchdog we could get this company
on the program & expose them ?
- Not content with making harassing phone calls,
LBM are now sending out
unsolicited commercial email to organisations, pushing
their dubious "marketing" services:
is the UK's leading provider of contact centres
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only are we a data owner, but we also understand
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unrivalled results in B2B and B2C campaigns.
us now on 0870 845 5005
Quoting Reference XXX
As always, LBM offers the best solutions
to your most challenging business issues. It's one
of marketing's greatest quests: pinpointing your
most profitable customers, understanding their needs
and maximising their lifetime value to your company
- and all the while systematically transforming
more and more customers and prospects into your
The answer: LBM's range
of insight and data services
Data alone isn't
enough. You need quality contact data and true insight
into what makes customers tick. So at LBM we offer
a blend of services that help you understand and
retain your customers, while maximising every cross-selling,
upselling, brand and loyalty-building opportunity.
We also help you gain new customers and then make
sure you keep them.
The key customer types
for your business
Our more intelligent approach
to segmentation, for example, will help you focus
on the key customer types that will help your particular
business grow. We can track their behaviour patterns
and, through our industry leading predictive models,
identify their future needs. All of which can make
a big contribution to your bottom line and keep
you ahead of the competition.
Our model approach
to making your business more successful
the only company in the world to have its data modelling
tools independently evaluated, audited and accredited
by the Manchester Business School. It's a unique
industry first that gives our clients absolute confidence
in the quality of our data services.
further reassuring facts
Uniquely, LBM is both
one of the UK's top five call centre providers and
a top five data list provider. So you benefit from
a more joined-up approach and effective service.
offer clients a full consultancy service, drawing
on our extensive experience across virtually all
sectors to provide the right blend of solutions
to successfully meet your marketing and sales objectives.
client list includes Alliance & Leicester, Canon,
Carphone Warehouse, Co-operative Bank, npower, O2,
PC World Business, Sky and many more leading brands.
However, we work on behalf of all sizes of business
- clients and agencies alike.
- "R" registers with TPS after getting
silent calls: New Vodafone customer, daily
calls from 08000640060 all silent. Googled
the number, got your website. Registered my
number with TPS - I'm not holding my breath though!