LBM Direct Marketing Complaints and Correspondence:
September 2006
This page represent some of the emails we've received
about LBM Direct
Marketing, almost all of which are complaints. You
can read the full story here.
1/9/06
- "D" is very annoyed: Yes
I have been getting calls for the last few weeks
now, looked it up on the web and found your site,
I have registered with TPS now and I hope this will
stop the calls, nice to know that your are not alone
,but surely the Government can do something to stop
these people from cold calling.
- "B" is glad to see that she's not
alone: Thanks for the info on the internet.
I have just had a call from 0800 0510660 and when
I said 'No - we don't buy on the phone can you take
us off your database please?' I received the answer
aid 'What are you talking about?' I'm relieved to
see other people are annoyed by this intrusion.
- "H" is another person who has to
pay to receive spam calls from LBM: I have
started receiving these ‘hang up’ calls (From 0800
0136662) and dialled them back to get the same message
that you have recorded on the website and found
your information as a result of a search for LBM.
I work from home, but my problem is that they
are calling me on my work number which is itself
an 0845 number – so I’m paying each time they ring
me! You should be aware that contrary to your
note on the website, if companies have 0845 numbers,
they don’t make any money on this – they pay the
difference between the local call cost (as paid
by the dialler) and the actual cost. The company
also pays a monthly rental fee for the 0845 number.
It is only those who use 0870 (national rate
calls) that are likely to make a profit.
2/9/06
- "D" is yet another TPS subscriber
who has received the calls: I started getting
calls on 0800 0641081 on the 25th, and have had
five in total. They never leave a message
on the answering machine, and the one time I picked
up manually (I was off ill at the time), on Tuesday,
they hung up immediately. I've been registered with
TPS for a long time now.
8/9/06
- "G" is not the first person to
say that they appear to have lost credits on their
pay-as-you-go phone after receiving calls from LBM:
My wife has received a number of call
from the 08000641081 on her Pay As You Go phone.
We can't prove it but it looks as if receiving these
calls costs 10p a time. Can money be taken in this
way? The information on your web site was very helpful.
Hopefully now, after your advice, we will be able
to stop these.
11/9/06
- "M" is certainly annoyed: Add
0161 603 0000 to your list of LBM numbers - rang
me 3x times in Spain last week on my mobile - with
the silent cut off when answered. I live very very
near to these pricks & could well pay them a
visit if they persist. I'm sure they wouldn't
appreciate a 17 stone, 6 ft. irate biker with attitude visiting
them.
- "J" shows how LBM's nuisance calls
can cost the person receiving them money in a copy
of a message sent to LBM:
STOP making
calls to my mobile – 07*** ******
I am abroad
with this mobile and am receiving two calls per
day from your company and I am charged for the international
call every time I receive one.
I think it
is despicable that people like you should cause
nuisance by making unsolicited phone calls and then
expect me to pay for the privilege of having to
call you back to cancel.
01616 082800 20:35hrs
11/09/2006
01616
082800 13:09hrs 11/09/2006
01616
623000 17:56hrs 10/09/2006
01616
623000 16:15hrs 09/09/2006
01616
623000 20:35hrs 08/09/2006
01616
082800 17:17hrs 07/09/2006
01616
082800 16:28hrs 02/09/2006
01616
082800 20:35hrs 01/09/2006
I
am reporting these calls to OFCOM as I understand
your actions may be illegal
- "P"'s frustration is obvious:
I am utterly sick to the back teeth with
receiving silent calls from this amateur bunch of
clowns. The number 08000 641081 is becoming the
biggest single caller to our number. Nobody has
ever spoken when I lift the receiver, it just goes
dead. It's time that the relevant authorities put
a stop to this nonsense, and cancelled this number
altogether. Just how long does this nuisance conduct
have to carry on, before somebody acts to put a
stop to it once and for all.
12/9/06
- "L" spots the new number too: Regarding
the spoof calls from LBM, called back the number
which I’d had several missed calls from to get to
the bottom of who had been calling me. Decided to
ring the 0845 number to get rid of them, at the
time didn’t know it was a scam tho! Today (four
days later) LBM have started again on me from a
new different number!!! Its not on your website
either so thought id let you know so everyone else
can avoid them its 01616030000.
- "G" has a plan for revenge: I
am receiving calls from this number. So far I haven’t
been in to pick them up. I’ll wind them up when
I finally do. I have had a thought. With 0800 numbers,
the person who owns the number, in this case LBM
pays for the call charges. Why don’t we all embark
on the same dialing techniques they use and keep
dialing the 0800 064 1081 number and just keep racking
up their telephone bill. Or has anybody got an auto-dialler?
- "T" says: I received a call
this afternoon from 08000510660 on my mobile phone
and cancelled call when there was no one there to
speak. I then looked on google for lbm and was glad
to find your information. well done! and should
I receive any more I will keep you posted.I suscribe
to the orange network and have never been with any
other network at all.
14/9/06
- "G" echoes some other people's
opinions about privacy of the directors, however
publishing home phone numbers would probably just
lead to innocent parties (wives and children) getting
unwanted calls. I got two calls
from their 08000641081 number and then I googled
this number and was most greatful for the information
on your site and another policespecials.com. With
all your information its a shame you haven't got
all the directors private phone numbers (mobile
and Home) so the public can turn the tables on them.
As advised I have now registered my mobile phone
with TPS. The free service that should stop marketing
calls. The Historical Electoral Roll lists the directors
at the addresses you have advised and yes they are
Ex-Directory as you said. Perhaps they do not want
to accept Marketing Calls!!!
15/9/06
- "S" shares her unhappy experiences
and describes how it has changed they way she uses
her phone: I just received my first load
of calls from LBM today and like most people, the
line went dead on answering everytime. I called
the number, which was 08000 510 660 from my works
phone to get the LBM message. I did call the 0845
number and selected the option not to be contacted
again but since finding your site on the net tonight,
I have also e-mailed LBM. Also, I am so pleased
I found this site as I would not have believed so
many numbers could be from the same company and
from now on, I will not be answering any calls on
my mobile other than from the numbers already saved
in my phone-book.
19/9/06
- "D" gets up to mischief: LOL
This is an 0800 number for their "recruiting".
I've been calling it and jamming it up all day!
Loadsa fun!!!!!! 0800 479 6444
20/9/06
- "V" spots the connection between
LBM and Lancashire Cricket Club: I
have just received one of these despicable phone
calls from LBM. I found your details on them most
useful. Did you know this despicable firm actually
sponsor Lancashire Cricket ??
- "L" is someone who has worked in
the telemarketing business and is shocked by LBM's
actions: I too have been plagued by LBM on
my mobile and home phone… up to 5 calls a day!!
After finding your site I called them on the
0161 number and asked to be removed from there database
and not just to call back on another 0800 number
that was last Wednesday. I was told it would be
24 hours before they would stop. All quiet
until yesterday (Monday) and we are back to square
one with calls coming on my mobile again. So I rang
them again today and threw the book at them. I told
them I had reported them to trading standards, Ofcom
etc and was on the TPS she said she would make sure
that I definitely wasn’t on the database and did
not know how this had happened. Mysteriously I have
received a call from “Vodafone” I am not with them
on 0800 0640060 they hung up and when you call back
it gives you 0845 234 0096 to ring is this yet another
scam!!?? If they do not stop I am going to start
calling the directors at work all day complaining
and making nuisance calls. I have been a telemarketing
manager and am horrified at the way this company
works. The government should fine them heavily.
25/9/06
- "G" is another TPS subscriber who
shares his experiences: I too have
received calls from LBM. I also made the mistake
of calling the 0845 number to remove mine from the
list. This does not work, as they still call me.
I have spoken to TPS & BT. They say that
they are getting loads of complaints about this.
TPS told me that they cant do anything about marketing
callers. So far, they have called me 10 times in
the past 3 days. Every time i pick up the phone,
it goes dead. The number that keeps calling me is
0800 0136 662. I have now turned off my phone, and
just use my VOIP number , Dont get spam calls on
there
- "S" is brief and to the point:
I received 2 calls on my mobile from 0800
0136662 today (25/9/2006), both times it rang off
when I answered the call.
27/9/06
- "M" takes some action against LBM:
I just wanted to say a big thank you for
the website you have set up regarding LBM. It
made it so easy to complain to Ofcom, Trading Standards,
DMA and LBM. I have since registered with
TPS as well.
- "J" is relieved to discover the
mystery behind all the calls he has been getting
(actually from Datalocator / Consumer Lifestyles,
website at dlg.co.uk or perhaps Autobytel, NOT
LBM):
THANK YOU SO MUCH!!!
At last my mind has been rested!
We
have been having telephone calls every day, at least
two or three times a day from the same number..08007831574
for weeks now. Our answer machine picks up the call
and you can hear that the line is silent.
I
had a feeling they were nuisance calls but as it
was a freephone number, I wasnt quite sure. After
calling the number I heard a beep and then a voice
message saying.."Your following message has
been sent" Odd! Have I been charged I wondered!?
Anyway,
I just decided to google the tel no. and then in
front of me appeared your site telling me all about
LBM and nuisance calls. Many thanks for your help.
I have taken the action of emailing LBM to stop
them from making any more calls to my home number
and bothering me whilst I try to work. Grrrr!
28/9/06
- "L" is feeling harassed, but then
it appears that LBM are getting a hard time from
their victims too:
Thanks for
the website!
After over a week of receiving
2 to 3 calls per day from the number 08000641081,
only to have it hang up every time, I had finally
had enough of rushing from whatever I was doing
to my phone for no reason.
Fortunately I
googled the number and your site came up. The advice
was great, I called the customer service number,
something which I consider inappropriately named,
and was on hold for over 15 minutes before giving
up. I persevered and tried several more times, eventually
getting through to a person. She told me she could
remove me from the database and explained that they
have a machine which rings the number automatically
and if it connects when there is no operative free
to try and sell you something, it hangs up. When
I complained about this as a method for making sales
calls (and I work in sales myself) she told me there
was no point complaining to her. I pointed out they
were the complaints department but it fell on deaf
ears. I asked how she felt about the ethics of the
company she worked for harassing people and she
got quite angry and told me she happened to like
her job and didn’t care if I thought I had a better
job than her. I got the impression their day
was spent answering similar calls from people as
irritated as I was.
Thanks again, to anyone
reading this, get your name off the database, it’s
worth waiting on hold to do it.
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